At Flex, we prioritize accuracy and transparency in our bookkeeping and service offerings. If you have unanswered questions or need clarification on anything, feel free to reach out. We’re happy to provide the information you need.
How It Works
How does pricing work?
Our plans operate on an annual subscription model with transparent pricing that adjusts based on your expense rate and business needs (e.g., connected institutions, bills, invoices). For details, visit our Pricing page.
Is support included? Can I ask questions?
Yes, support is included, depending on your plan. Most plans come with a 30-minute tax inquiry session for individual tax preparation. Additional support is available for an extra fee. We aim to respond to all inquiries within three business days.
What’s the difference between accrual and cash bookkeeping?
- Cash bookkeeping: Tracks when money enters or leaves your account.
- Accrual bookkeeping: Records when money is earned or owed.
Flex specializes in accrual bookkeeping from day one, ensuring no challenging transitions as your business grows.
What types of companies does Flex serve?
We work with a diverse client base, from high-growth startups to non-profits. Our expertise spans e-commerce, professional services, and more. Contact us to see if Flex is the right fit for you.
What are the requirements to start with Flex?
- Electronic transaction access
- Expense reporting software
- No personal and business expense mixing
Do you support international companies?
We support U.S. entities worldwide and U.S. entities with foreign subsidiaries. However, we do not support foreign entities at this time.
Are AP/AR services included in Flex Bookkeeping?
AP/AR services are not included by default but can be added to any plan. Ask your sales representative for more information.
Do you provide services for NSF SBIR grants?
Yes, Flex is experienced with SBIR grant bookkeeping, including indirect costs and unallowable expenses.
Pricing
Do you offer discounts for pre-revenue companies?
Yes, qualified pre-revenue companies can get $200 off per month for the first year. Contact us to learn more.
How do prices change as my business grows?
We calculate pricing based on your average expenses over the past three months, factoring in financial institution connections, transactions, and support hours.
What’s included in monthly expenses for pricing?
Monthly expenses include all business spending, such as payroll, cost of goods sold, and distributions.
What is your cancellation policy?
Subscriptions run until the end of the billing cycle. Prepaid annual plans adjust for any changes in business complexity, with potential billing for differences in service needs.
Are there any one-time fees?
Yes, an onboarding fee equal to one month of bookkeeping ensures a smooth setup.
Integration
Why use QuickBooks Online (QBO)?
- Tax prep compatibility: Widely recognized by tax preparers.
- Industry standard: Preferred by professionals like attorneys and bankers.
- Data portability: Your data is always accessible in a usable format.
Can Flex migrate my books from Xero?
Yes, we provide seamless migration to QBO, including journal entries for prior months.
Taxes
How do taxes work with Flex?
You can choose between:
- Flex Tax (purchased separately)
- Using your own tax preparer, with books prepared by Flex.
What does Flex Tax include?
Federal, state, and city income tax preparation, 1099-NEC e-filing, and unlimited email support for included services.
Do you handle personal income taxes?
Yes, we provide personal tax filing, particularly for executive clients.
Can Flex handle 1099 forms?
If you use Flex Tax, we’ll e-file your 1099s. This service is not available with bookkeeping-only plans.
R&D Tax Credit
Do I qualify for R&D tax credits?
You may qualify if your business:
- Has less than $5M in annual revenue.
- Began receiving revenue within the last five years.
What activities qualify for R&D tax credits?
Activities must meet these four criteria:
- Technical uncertainty: Aimed at resolving technical challenges.
- Experimentation: Uses methods like modeling or trial and error.
- Technological nature: Relies on fields like engineering or computer science.
- Qualified purpose: Develops or improves products/processes.
What does Flex’s R&D Tax Credit Service include?
- Identifying and calculating qualifying expenses.
- Preparing necessary tax forms.
- Providing audit-ready documentation.
CFO Services
When should I outsource CFO services?
Outsource when:
- Your business is too small to need a full-time CFO.
- You require occasional financial expertise.
What CFO support does Flex offer?
We assist with KPI tracking, capital raising, and financial strategy. See our CFO Services page for details.
For more details, contact us today. We’re here to help your business grow!
