Last Updated: December 21, 2023
Money-Back Guarantee
At Flex-Tax, Inc., also known as Flex Tax and Consulting Group (“Flex Tax”), we specialize in providing tax preparation and consulting services for individual and business clients. We are dedicated to your satisfaction with our services. If, for any reason, you are not completely satisfied with a service you’ve purchased from us, you are entitled to a full refund within 10 days of its receipt, excluding any shipping or postage expenses. This is our no-questions-asked policy!
However, please be aware that our Money-Back Guarantee does not cover the following circumstances:
- Receipt of the printed or PDF version of a draft tax return.
- After giving us consent to print or e-file your return.
- Once your return is accepted by the IRS or any state taxing authority.
- After receiving any 30-minute or 60-minute consulting services.
To initiate a refund, please send a written refund request to us within 10 days of receipt at support@flextcg.com.
Satisfaction Guarantee
Should you feel dissatisfied with any of our services, you are at liberty to stop using the service before receiving any of the following:
- The printed or PDF version of the draft tax return;
- The tax planning proposal;
- The estimated tax calculation;
- The consulting sections.
Note that we are unable to issue refunds for any fees incurred after you have received any of the aforementioned documents or services.
Price Lock Guarantee for Online Users
We assure you that the price you pay for using any of our online services will be the listed price at the time you begin your return, including any selected options.
If we charge you more than the listed price at the time you began your return and chose your options, we will refund the difference. To claim this refund, please email Flex Tax at support@flextcg.com within 30 days of filing your return. Your email should include a copy of the Flex Tax offer you used for registration, a printed copy of your tax return, IRS confirmation of receipt or e-filing, and any other relevant information confirming the date of your complete registration and the date you printed or e-filed your return.
